Processing Time
We typically require 1 to 2 business days to fulfill your order before dispatching.
Delivery Time
- Within Australia: 5 to 7 business days
- International Shipping: 2 to 3 weeks
Shipping Fees
-
Within Australia:
- Free shipping on orders over AUD 90
- Standard shipping: AUD 10 (for orders under AUD 90)
- Express shipping: AUD 15
-
International:
- Free shipping on orders over AUD 150
- Standard shipping: AUD 20 (for orders under AUD 150)
Note: A business day excludes Saturdays, Sundays, and public holidays in any State or Australian Territory.
Tracking Your Order
Once your order is dispatched, you’ll receive a confirmation email (and/or a text message if you provided your mobile number) containing a tracking ID and a link to follow your package. For tracking updates, please visit our Tracking Page.
Wrong Address Disclaimer
Please ensure your shipping address is accurate. You have a 1-hour window to correct any errors. If you believe you’ve provided an incorrect address, contact us immediately at xqnailstudio@gmail.com.
Returns Policy
Due to hygiene reasons, we do not accept returns. For more details, please refer to our Refund Policy. If you encounter any quality issues, reach out to us at xqnailstudio@gmail.com.
Lost/Stolen Packages
XQ Studio is not responsible for lost or stolen packages. If your tracking indicates that your package was delivered but you haven’t received it, please contact your shipping carrier using the information on our Tracking Page. For further assistance, feel free to reach out to our customer support at xqnailstudio@gmail.com.