Privacy Policy

At XQ Nail Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you provide to us, including but not limited to:

Your name
Email address
Phone number
Shipping and billing address
Order details
Payment related information
Messages, enquiries, or feedback you send to us
Photos or custom design references you choose to provide for custom orders

We may also collect certain technical information when you use our website, such as your browser type, device information, IP address, pages visited, and website usage data.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Provide customer support
Respond to your enquiries
Manage custom orders and design requests
Arrange shipping and delivery
Improve our website, products, and services
Send order updates, promotional emails, or marketing communications where you have agreed to receive them
Prevent fraud, protect our business, and comply with legal obligations

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third party service providers who help us operate our business, including website hosting platforms, payment processors, delivery and shipping providers, email marketing services, analytics tools, and customer support tools.

These third parties only receive the information needed to provide their services and are expected to protect your information securely.

We may also disclose your information if required by law, legal process, or where necessary to protect our rights, safety, property, customers, or business.

Payment Information

Payments made through our website are processed by secure third-party payment providers. We do not store your full payment card details on our own systems.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember your preferences, and support marketing or advertising activities.

You can adjust your browser settings to refuse cookies, but some parts of our website may not work properly if cookies are disabled.

Custom Orders and Uploaded Images

If you submit photos, design references, or other materials for a custom order, we will use them only for the purpose of reviewing, quoting, designing, producing, and communicating with you about your custom order.

Please make sure you have the right to share any images or materials you send to us.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may contact us if you would like to access, update, or correct the personal information we hold about you.

Third-Party Links

Our website may contain links to third party websites, including social media platforms. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.