Refund Policy

EXCHANGE AND REFUND POLICY

Please note that for all orders, refunds and exchanges are not available unless there are quality issues with the item. Due to hygiene reasons, we do not accept exchanges or returns for any nails that have previously been worn. We take pride in the craftsmanship of our products, and each piece is carefully made to order. However, if you encounter any quality issues, please contact us, and we will be happy to assist you. Thank you for your understanding.

 

DAMAGES AND DEFECTS

Please inspect your order when received and contact us immediately if the item is defective, or if you have received the wrong item.

Any damaged or faulty products will be replaced when reported within 14 days of receiving. We will not process returns until your item is received by us.

ANY QUESTIONS?

If you still have any questions please feel free to get in touch at xqnailstudio@gmail.com.